Question 1

Where do you ship to?

Accepted Answer

We currently ship to customers across the United Kingdom.

Question 2

How long does delivery take?

Accepted Answer

Standard Delivery takes 7-15 business days and is free on all orders. Express Delivery takes 4-9 business days and is calculated at checkout.

Question 3

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your parcel every step of the way.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, and American Express) via our secure Stripe checkout. Apple Pay and Google Pay may also be available at checkout, depending on your device.

Question 5

Can I return or exchange an item?

Accepted Answer

Yes. You can request a return or exchange within 14 days of receiving your item, as long as it's unused and in its original packaging. Please see our Shipping & Returns page for full details.

Question 6

Who do I contact if I have a problem with my order?

Accepted Answer

Reach out to us at supportgardenandgrey@gmail.com and we'll get back to you within 24-48 hours.

Question 7

Are your products in stock when I order?

Accepted Answer

Yes, we only list items that are available from our suppliers. In rare cases where an item becomes unavailable, we'll contact you directly to offer a replacement or full refund.

Question 8

Do you offer international shipping?

Accepted Answer

At the moment, we only ship within the United Kingdom, but we're working on expanding to more locations soon.

FAQ

Frequently asked questions

Where do you ship to?

How long does delivery take?

How can I track my order?

What payment methods do you accept?

Can I return or exchange an item?

Who do I contact if I have a problem with my order?

Are your products in stock when I order?

Do you offer international shipping?

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